Job Descriptions:
- To provide support and high-quality service to achieve maximum customer satisfaction by processing instructions and providing guidance to team members.
- Knowledge of Bill Payment operation is desirable
- To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance with procedures and within timeframes
- To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
- To respond quickly to urgent work demands
- Communicate with internal departments to gather more information for effective investigation.
- Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Manages correspondence by answering emails, whatsapp, calls and emails.
- Undertaking ad-hoc clerical and administrative tasks, when necessary or take up other duties as assigned
- Work with management to prioritize business and information needs
- Update tasks daily report
- Focus on documenting, interpreting and configuring of data to be used.
- Well-developed written and verbal communication skills.
- · Arranges meetings by scheduling appropriate meeting times, and planning refreshments
- · Drafts, formats, and prints relevant documents
- · Interacts with HOD and carries out their requests
- · Creates agendas and takes meeting notes
- · Photocopies and files appropriate documents as needed
- · To perform any other function as directed from time to time
Requirements:
- Degree holders in IT/Mathematics/ Statistics or any related courses.
- Minimum 1-2 years working experience in Bill Payment related operation
- Excellent computer skills, especially typing.
- Attention to detail.
- Multilingual may be preferred or required.
- Desire to be proactive and create a positive experience for others.
- Required language(s): English, Mandarin. Proficient in English and Mandarin (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
Job Type: Full-time
Salary: RM3,000.00 - RM4,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (Required)
