GET TO KNOW US
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
KNOW THE ROLE
CHANEL within Brown Thomas Galway are currently looking for an experienced Account Manager for a full time fixed term contract (12months)
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our Clients. Through a keen sense of business acumen, the Account Manager is responsible for leading the team in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. The account manager will have the ability to take full responsibility of the day to day running of the counter and continue to coach and mentor the team.
KNOW WHAT WE ARE LOOKING FOR
Leading the team: the Account Manager guides their team towards achieving results and developing individual talents.
- You will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
- You will proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
- Facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
- Shares the brand vision and the business challenges, gives meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit.
- Works on building CHANEL’s portfolio of Clients through data capture in line with the brands expectations
- Develops business initiatives in line with the brand vision and strategy
- Takes full responsibility for staff Rota’s, including day-to-day operational zoning to ensure floor coverage and optimal Client experience
- Ability to communicate retail and collateral stock needs to all necessary parties
- Has a solid understanding of the business environment
- Works to provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Account Manager creates conditions for a consistent and memorable experience.
- Leads by example on the selling floor by creating tailor-made Client experiences, personalised for each visit and each Client, using the CHANEL experience ritual and build long-lasting relationships
- Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
- Facilitates the resolution of Client service complaints with a holistic approach so that each Client leaves satisfied, regardless of which channel they chose to shop
- Ensures team has tools/training to provide a Chanel Client experience
- Provides flexibility to allow the BA to create their own experience
- Ensures visual merchandising guidelines are adhered to throughout the counter and guarantees that the business remains clean, tidy and welcoming at all times
KNOW WHAT’S IN IT FOR YOU
Our City Centre based stores are close to all forms of transport and surrounded by many shops and beautiful restaurants.
Team discount is offered to all team members across Brown Thomas Arnotts and our Concession partners.
Wellbeing initiatives at BTA include but are not limited to;
EAP Scheme, Tax Saver Commuter, Bike to Work, Local Discounts, Sports & Social Club.
KNOW HOW WE WORK
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, communities and with each other.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership of the Travelling community.
We aim to ensure the candidate experience is accessible to all and every new team member who joins Brown Thomas Arnotts to become part of a progressive community where different backgrounds, views & personalities aren’t just welcomed – they’re positively nurtured . After all, we want to bring your whole self to work. Please contact us careers@brownthomas.ie request accommodation.
