An exciting role has become available for a high-performing, customer-centric administrator who can take continuously evolving procedures, requirements and workloads in their stride. A “can do'' attitude is vital, along with initiative and the ability and drive to hit the ground running. This is not a typical Admin role - you are customer-facing, and there is a lot to learn. It’s dynamic and can be demanding - but the day goes fast, with plenty of laughter and team camaraderie.
This is a fantastic opportunity to join a fun and supportive work culture, while also enjoying incredible benefits and being a part of our growing global business. To be considered, you must be Brisbane-based and eligible to work legally in Australia on a full-time basis.
First Things First, What We Can Offer You?
- Delicious daily, free, chef prepared lunch on site
- Fully equipped, free on-site gym
- Hybrid work arrangements
- Ground-breaking parental leave entitlements
- Participation in Simpro's Equity Share Program
- Second-to-none onboard training
- Fun team camaraderie and events
- Opportunities for growth and development
Who Are We?
Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom, the United States, Singapore and The Netherlands. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.
What You'll Do
- Capture and facilitate the ongoing requirements of our large customer base
- Enquiries may include anything from processing new & add-on sales to managing a complex multi-company split
- Work cohesively and cross-functionally with globally aligned teams & procedures, using action plans to project manage your cases
- You will be given the freedom to manage your own time, ensuring you provide fantastic outcomes within suitable timeframes
- Establish and manage subscription invoicing, licence agreements and contracts
- Play a vital role in executing core procedures and campaigns
- Complete regular billing & licence reconciliation audits
- Problem-solve, set expectations and realign (both expectations and processes) where necessary.
What You’ll Bring
- While similar transferable skills are desirable, what interests us most is your adaptability, coachability, and, importantly - your common sense
- Exceptional customer-centric attitude with an understanding or previous exposure to a demanding sales environment
- An energy that sees you completely engaged in your job, your team and your interactions with various stakeholders - both internal and external
- The ability to take ownership and be accountable, and an aptitude for self-learning
- Attention to detail, a master at prioritising your tasks and meeting your deadlines
- A structure towards your approach to work but an ability to pivot throughout the day as priorities change
- Software savviness. Experience working with a CRM, preferably Salesforce, and proficiency with Google Suite is a benefit (but not essential)
- “That’s not my job” is not in your vocabulary
- You can maintain a good sense of humour even when under pressure.
Core Values Required of all Simpro Employees
We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:
- We Are One Team
- We Own It
- We Innovate
- We Understand
- We Care
- We Have Fun
Simpro is an equal opportunity employer with a very supportive team environment. Visit: simprogroup.com/au/company/careers to learn more about us and our values.
- Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application.
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